Applies To: All cleaners and cleaning companies engaged by Eason Stays
By accepting, attending, or carrying out any cleaning work for Eason Stays, you confirm that you have read, understood, and agree to comply with these Terms & Conditions in full.
1. Engagement Status
1.1 Cleaners and cleaning companies are engaged as independent contractors. Nothing in these Terms creates an employment relationship, partnership, or agency.
1.2 There is no guarantee of minimum, regular, or ongoing work.
1.3 Eason Stays may allocate, vary, suspend, or withdraw work at its discretion.
Before termination between parties Eason Stays will communicate with the subcontracted party if expectations are believed to not be met. The contractor can resolve the situation following the terms or risk termination. If this becomes an ongoing issue Eason Stays reserve the right to follow Clause 1.3.
2. Cleaning Standards
2.1 All properties must be cleaned to a hotel standard suitable for short stay paying guests.
2.2 Cleaning must be thorough, consistent, and carried out in line with Eason Stays’ cleaning checklists, instructions, and standards.
2.3 At every clean, the property must be free from visible dust, hair, stains, crumbs, marks, and odours.
2.4 Bathrooms must be sanitised and hygienic, not surface wiped.
2.5 Kitchens must be grease free and food safe.
2.6 Floors must be vacuumed and mopped.
2.7 Mirrors and glass must be streak free.
2.8 Bins must be emptied and liners replaced.
2.9 High touch points such as handles, switches, remotes, and controls must be cleaned.
2.10 Personal judgement of what is “good enough” is not acceptable.
2.11 Where a clean is deemed substandard, Eason Stays reserves the right to require an immediate re clean at no cost, withhold payment for that clean, or remove future work.
3. Linen and Laundry
3.1 All linen and towels must be freshly washed, fully dried, and free from stains, hair, creases, and odours.
3.2 Linen must never be reused, aired, or rotated without washing.
3.3 Guest laundry must not be mixed with personal laundry.
3.4 Beds must be dressed in line with Eason Stays’ setup standards.
3.5 Towels must be folded or presented consistently.
3.6 Damaged, stained, or worn linen must be reported immediately.
4. Inventory and Property Setup
4.1 Cleaners are responsible for ensuring properties are fully guest ready following each clean.
4.2 This includes correct bed dressing, correct number of pillows, correct placement of cushions and throws, and replenishment of consumables where provided.
4.3 Toiletries, bin liners, and other guest supplies must be replenished in line with instructions.
4.4 Missing, damaged, or low stock items must be reported immediately.
5. Timekeeping and Attendance
5.1 Cleaners must attend all scheduled cleans on time.
5.2 Any delay or inability to attend must be communicated in advance.
5.3 Failure to attend a scheduled clean without notice is a serious breach.
5.4 Same day changeover cleans must be completed within the required timeframe to meet guest check in.
5.5 Cleans must not be rushed or partially completed due to time pressure.
6. Eason Stays Processes, Procedures and Systems
6.1 All cleaners and cleaning companies must strictly follow Eason Stays’ processes, procedures, systems, and instructions at all times.
6.2 This includes, but is not limited to, completing required before and after photographs, uploading photographs only via the software provided by Eason Stays, completing the full cleaning checklist for every clean, and confirming completion through the instructed system.
6.3 Before and after photographs must be taken at the start and end of every clean and must clearly show the condition of the property and the standard of work completed.
6.4 Photographs must be uploaded within the required timeframe and accurately reflect the work carried out.
6.5 Cleaning checklists must be completed fully, honestly, and accurately for every clean.
6.6 Failure to follow Eason Stays’ processes, procedures, or systems may result in delayed payment, reduced payment, non payment for the clean, removal from a property, or termination of engagement.
6.7 Repeated failure to comply with systems and procedures will be treated as a serious breach.
7. Communication and Reporting
7.1 Cleaners must communicate professionally and respond promptly during working hours.
7.2 The following must be reported immediately: damage, maintenance issues, missing items, guest belongings left behind, or anything that may affect guest experience.
7.3 Photo evidence must be provided where requested.
7.4 Cleaners must not contact guests directly unless explicitly instructed by Eason Stays.
7.5 Clean completion confirmation and checklist submission are mandatory after each clean.
8. Damage and Liability
8.1 Cleaners must take reasonable care at all times.
8.2 Any damage, whether accidental or otherwise, must be reported immediately.
8.3 Cleaners must not attempt repairs, replacements, or disposal of damaged items without approval.
8.4 Where damage is caused by negligence or failure to follow instructions, Eason Stays reserves the right to recover associated costs.
8.5 Repeated careless damage may result in immediate removal from work.
9. Access, Security and Conduct
9.1 Keys, lock codes, and access details are confidential and must not be shared.
9.2 No unauthorised persons may enter properties.
9.3 Cleaners must not stay in properties outside of cleaning duties or use properties for personal purposes.
9.4 Smoking, vaping, alcohol consumption, and loud music are strictly prohibited in properties.
9.5 Properties must be secured on exit and utilities left as instructed.
10. Health and Safety
10.1 Cleaners are responsible for following safe working practices at all times.
10.2 Appropriate PPE must be used where required.
10.3 Cleaning chemicals must be used correctly and never mixed.
10.4 Hazards, spillages, or unsafe conditions must be addressed and reported immediately.
10.5 Cleaners must not attend properties if unwell with a contagious illness.
11. Professionalism and Brand Representation
11.1 While on site, cleaners represent Eason Stays and must act professionally at all times.
11.2 Respectful behaviour towards guests, neighbours, landlords, and staff is required.
11.3 Negative comments about guests, properties, landlords, or Eason Stays are not permitted.
11.4 Clothing must be presentable and appropriate.
12. Payment Terms
12.1 Payment is processed monthly on the 1st of each month.
12.2 Only cleans that are fully completed, approved by Eason Stays, supported by required before and after photographs, and accompanied by a completed checklist are eligible for payment.
12.3 Failure to provide required photographs or completed checklists may result in delayed payment, reduced payment, or non payment for that clean.
12.4 Re cleans required due to poor standards or failure to follow procedures may be unpaid.
12.5 Missed cleans or incomplete cleans without notice may be unpaid.
12.6 Invoices must accurately match approved cleans recorded within Eason Stays’ systems.
12.7 Payment disputes must be raised within 7 days of payment.
13. Property Allocation, Removal and Termination
13.1 Eason Stays reserves the right to allocate cleaners to specific properties and to reallocate or remove properties at any time.
13.2 Eason Stays reserves the right to assign a new cleaning team to a property where required to protect standards or guest experience.
13.3 Cleaners may be removed from a specific property without notice where cleaning standards, processes, or procedures are not followed.
13.4 Removal from a property does not guarantee alternative work.
13.5 Eason Stays may terminate engagement immediately for serious or repeated breaches of these Terms, failure to follow systems and procedures, security breaches, or unreliable attendance.
13.6 Access to properties, systems, and software may be revoked immediately upon removal or termination.
14. Policy Updates
14.1 Eason Stays may update these Terms and Conditions from time to time.
14.2 Continued acceptance or completion of work constitutes acceptance of any updated Terms.
15. Governing Law
15.1 These Terms and Conditions are governed by the laws of England and Wales.